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Customer Relationship Management

Fee: ₱7,500.00

Course Description

In this course, participants will discover how to cultivate and sustain strong customer relationships to drive business growth. Covering CRM principles, customer segmentation, lifecycle management, and loyalty programs, this course equips learners with tools to build a customer-centric organization. Participants will also explore the use of CRM software, data analytics for customer insights, and personalized communication strategies. This hands-on course emphasizes real-world applications in understanding and enhancing customer value, creating engagement, and ensuring long-term loyalty.

Course Outline:
  • Fundamentals of Customer Relationship Management (CRM)

  • CRM Strategy Development

  • CRM Tools and Technologies

  • Implementing CRM Systems

  • Measuring CRM Success

Objectives:
  • Learn the essentials of CRM.

  • Develop effective CRM strategies.

  • Utilize CRM tools and technologies.

  • Implement CRM systems successfully.

  • Measure and analyze CRM success.

Who Should Attend:
  • CRM Managers

  • Sales Managers

  • Marketing Managers

  • Business Development Managers

Duration: 5 sessions, each 3 hours (online via Zoom)
Benefits:
  • Enhance CRM knowledge and skills.

  • Improve CRM strategy development and implementation.

  • Optimize CRM tools and technologies.

  • Boost personal and professional growth in customer relationship management.

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