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Key Accounts Management

Fee: ₱7,500.00

Course Description

Explore advanced strategies for managing key accounts in this comprehensive course designed to enhance relationships with high-value clients. Learn about account planning, negotiation tactics, and creating bespoke solutions for key customers.

Course Outline:
Day 1: Introduction to Key Accounts Management
  • Understanding the Importance of Key Accounts

  • Identifying and Categorizing Key Accounts

  • Self-Paced Learning: Reading on account management theories

Day 2: Strategic Account Planning
  • Developing Account Plans

  • Aligning with Client Goals and Objectives

  • Live Online: Workshop on crafting an account plan

Day 3: Building and Maintaining Relationships
  • Relationship Management Techniques

  • Handling Account Crises

  • Self-Paced Learning: Role-play scenarios on managing account challenges

Day 4: Negotiation Skills for Key Accounts
  • Advanced Negotiation Tactics

  • Creating Win-Win Situations

  • Live Online: Simulation of a negotiation scenario

Objectives:
  • To master the art of key account management.

  • To develop tailored strategies that cater to the needs of major clients.

  • To negotiate effectively to create win-win outcomes.

Who Should Attend:
  • Key Account Managers

  • Sales Managers

  • Business Development Managers

  • Client Relationship Managers

Duration: 5 sessions, each 3 hours (online via Zoom)
Benefits:
  • Improve key accounts management skills.

  • Enhance relationship building and strategic planning.

  • Optimize key account performance.

  • Advance personal and professional growth in sales and management.

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