Explore advanced strategies for managing key accounts in this comprehensive course designed to enhance relationships with high-value clients. Learn about account planning, negotiation tactics, and creating bespoke solutions for key customers.
Understanding the Importance of Key Accounts
Identifying and Categorizing Key Accounts
Self-Paced Learning: Reading on account management theories
Developing Account Plans
Aligning with Client Goals and Objectives
Live Online: Workshop on crafting an account plan
Relationship Management Techniques
Handling Account Crises
Self-Paced Learning: Role-play scenarios on managing account challenges
Advanced Negotiation Tactics
Creating Win-Win Situations
Live Online: Simulation of a negotiation scenario
To master the art of key account management.
To develop tailored strategies that cater to the needs of major clients.
To negotiate effectively to create win-win outcomes.
Key Account Managers
Sales Managers
Business Development Managers
Client Relationship Managers
Improve key accounts management skills.
Enhance relationship building and strategic planning.
Optimize key account performance.
Advance personal and professional growth in sales and management.