March 14, 2025 (4 months ago)
March 14, 2025 (4 months ago)
Course Description:
Explore advanced strategies for managing key accounts in this comprehensive course designed to enhance relationships with high-value clients. Learn about account planning, negotiation tactics, and creating bespoke solutions for key customers.
Course Outline:
Day 1: Introduction to Key Accounts Management
Understanding the Importance of Key Accounts
Identifying and Categorizing Key Accounts
Self-Paced Learning: Reading on account management theories
Day 2: Strategic Account Planning
Developing Account Plans
Aligning with Client Goals and Objectives
Live Online: Workshop on crafting an account plan
Day 3: Building and Maintaining Relationships
Relationship Management Techniques
Handling Account Crises
Self-Paced Learning: Role-play scenarios on managing account challenges
Day 4: Negotiation Skills for Key Accounts
Advanced Negotiation Tactics
Creating Win-Win Situations
Live Online: Simulation of a negotiation scenario
Objectives:
To master the art of key account management.
To develop tailored strategies that cater to the needs of major clients.
To negotiate effectively to create win-win outcomes.
Who Should Attend:
Key Account Managers
Sales Managers
Business Development Managers
Client Relationship Managers
Duration: 5 sessions, each 3 hours (online via Zoom)
Benefits: Improve key accounts management skills.
Enhance relationship building and strategic planning.
Optimize key account performance.
Advance personal and professional growth in sales and management.